Shipping policy

Where orders ship from

Rimrock Overland is a Canadian company. All orders ship from our brand partners' US warehouses — no cross-border fees or customs delays for US customers.

Shipping rates

Shipping is free on all orders delivered to the lower 48 states. We do not ship to Alaska, Hawaii, US territories, PO boxes, APO/FPO addresses, or outside the United States.

Processing and delivery

Orders are passed to the manufacturer's warehouse for fulfillment. Transit times depend on the brand and the destination; the tracking number is emailed as soon as the carrier collects the parcel.

If we cannot ship your order within 30 days of purchase, we will contact you and offer you the choice of agreeing to a new shipping date or cancelling the order for a prompt refund.

Large and oversized items

Awnings and truck bed tents ship as oversized freight. Please make sure the delivery address can receive a parcel of the length listed in the product specifications.

Inspect the packaging before signing for the delivery. Note any damage on the carrier's delivery receipt before you sign, take photos, and email us within 24 hours. Once a delivery has been signed for without damage noted, carrier claims are difficult to pursue.

Damaged or missing shipments

If a parcel arrives damaged or does not arrive, contact us at contact@rimrockoverland.com with your order number and we will open a claim with the carrier and keep you updated until it is resolved.

Address accuracy

Please check your shipping address at checkout. We cannot redirect a parcel once it has been collected by the carrier, and re-delivery costs caused by an incorrect address are the customer's responsibility.

Questions

Email contact@rimrockoverland.com or call (514) 545-9262.